All items on the page are inclusive of 25% VAT. If you are under 18 years old, then your parental permission is required for you to be able to shop with us.

PRIVACY & SECURITY

Processing of personal data and privacy policy

Through your registration and/or purchase, you agree to Brilliant Products in Sweden AB (Smart in the dark®) using information about your purchases as well as the contact information you provide. The information is stored and used to be able to fulfil our commitments to you, and to better be able to satisfy your needs as a customer by offering a higher level of service. The information will not be shared to a third party unless required by law. We handle your data under the Personal Data Act (PUL).

Are you puzzled about something, do not hesitate to contact us.

PRICES & AVAILABILITY

Sometimes an item you ordered is not in stock and will be backordered. This is because the product is not in stock or the delivery is delayed. Then an email is sent to you within 2-4 days. Contact us if you wish to cancel your residual listing or if you have questions about delivery times etc.

We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and in such case you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.

All orders received is usually sent the same day or the next day. Delivery is usually 1-3 days within Sweden. For international shipments please expect 3-5 days in Europe and 5-10 days to other countries.

Freight charges in Sweden is as follows:

Free shipping: Orders over 500 SEK in Sweden, outside Sweden over 1000 SEK
Standard Delivery: 4 € (39 SEK)
Nordic countries: 6 € (59 SEK)
Europe: 10 €
Other countries: 13 €

If the goods are damaged or lost during shipment to our customers, we are liable. If this occurs, it is your responsibility as a customer to notify us immediately. If the goods are damaged or lost when returned to us, it is the customer that is liable.

DELIVERY TIMES

Delivery is usually 1-3 days within Sweden. For international shipments please expect 3-5 days in Europe and 5-10 days to other countries. All orders received is often sent the same day or the next working day. In times with high workloads, the delivery times can be longer. Unclaimed packages will be charged with a fee of 150 SEK.

RETURNS & EXCHANGE

Your satisfaction as a customer is extremely important to us. Therefore, we offer 30 days return policy to all purchases, which is in accordance with the statutory cancellation period. This means that within 30 days after we sent your delivery, you must notify us in writing if you want to cancel your purchase. This can be done to hello@smartinthedark.com. Do not forget to inform us about the order number!

The product should only have been carefully tested. Always enclose the original packaging and any tags. A deduction on part of or the entire amount can be made if the product is deemed as imprudently used and/or the original packaging and tags are not sent back. The decrease in value is assessed based on the product’s condition and if labelling/price tags and packaging are returned. To be entitled to receive the full amount of the returned goods it should only have been used in the same degree that would be accepted by a physical store.

You should therefore make sure before you submit the product that it is in the same condition as a physical store would accept to receive it. We reserve the right to deduct the purchase price if the product has been used for a long time or showing wear and/or if all labels and packaging are not included. You, the customer, is responsible for the product until it reaches us. So preferably send the product with a traceable business package. You are responsible for the postage on returned packages. Always remember to contact us before the change/cancellation/claim. Upon return or exchange of products, you pay for the return cost. We pay the cost of shipping the exchanged item back to you. 

Have you shopped for a sum that gives you the delivery free of charge, you will still be liable for the postage of the return. The same applies if you return an item where your total order becomes less than the limit for delivery free of charge. After we have received your item and verified that the product and packaging is not damaged or worn, we will make a refund on part of or the total purchase price (except for any instance where the product is not in a condition to be resold, which means that we will not make any refund). Payment will be made promptly and no later than 30 days after we have received and accepted your return.

If you paid with a PayPal account, the money is paid back to the account. If you paid with VISA or MasterCard through PayPal the refund is made to the card you used at the payment for the order.

Unclaimed packages will be charged with a fee of 150 SEK.

When a product is exchanged it is counted as an accepted buy and a replacement is not valid any more. If you still want to return the item you will be charged 199 SEK in shipping and handling.

DEPRECIATION

You as the buyer is responsible for the decline in the value of the goods if it has been handled in a way that is not deemed necessary for determining the characteristics of the product. This means that you should be able to test the product in the same way as you would in a physical store. Should the product have been tested in ways other than what is stated above then it is regarded as if the product is used, which means that you can only obtain part of or nothing at all of the purchase price. Impairment is assessed after we have received the item. Do not forget to return the original packaging, labels and tags.

REPLACEMENT

Please note that we change the color and/or size of your purchase, but we do not exchange one item for another. When replacing an item you are responsible for the shipping cost of the return, but we pay the cost of shipping the exchanged item back to you. If the wrong product was sent to you, we are liable for the return. We will send you the right item with a return shipping label that you can easily put on your packaging and send back to us.

Note that when you replace your product, you are no longer in the right of withdrawal.

RECLAIM

Despite our quality control of each product, it may still happen that products in some cases are defective. Should you receive a defect or wrong product, contact us as soon as possible, but no later than 30 days from receiving your delivery, if the item is damaged upon delivery. In a complaint, we make an investigation of the product. We pay for the shipment in the case of an incorrect delivery or complaint. A refund will always be made promptly and no later than 30 days after we accepted your return/complaint in accordance with Swedish law.

Payment options
We accept payment through: PayPal, Payson, Swish and prepayment.

TERMS OF PAYMENT

All items on the page are inclusive of 25% VAT. No additional fees, apart from those which you have accepted when completing your purchase, will be added to your order. We accept payment through: PayPal, Payson, Swish and prepayment.

Online Payment
Via PayPal we currently accept VISA, MasterCard, AMEX, and Diners Club. You do not need to have or create an account to pay by credit card with PayPal. For more information please visit www.paypal.com.

With Nets, you can pay with VISA or MasterCard.

Paypal
You can choose to fund your payment from your PayPal balance or via a credit card linked to your PayPal account. For more information please visit www.paypal.com.

Nets Easy
Pay directly with Nets. Nets cooperates with VISA / Mastercard and the Internet banks, Swedbank, Handelsbanken, SEB and Nordea.

DELIVERY

All orders received are often sent the same day or the next day. Deviations may occur during peak season. We reserve the right for sold-out items and stock availability at our suppliers, as well as for any potential pricing errors that may occur. Sometimes an item you ordered is not in stock and will be backordered. This is because the product is not in stock or the delivery is delayed. Then an email is sent to you within 2-4 days. Contact us if you wish to cancel your residual listing or if you have questions about delivery times etc.

All orders received is often sent the same day or the next day. Delivery is usually 1-2 days within Sweden. For international shipments please expect 3-5 days in Europe and 5-10 days to other countries.

Free shipping: Orders over 50 € (500 SEK) in Sweden, outside Sweden over 100 € (1000 SEK)
Standard Delivery: 4 € (39 SEK)
Nordic countries: 6 € (59 SEK)
Europe: 10 € (99 SEK)
Other countries: 13 € (129 SEK)

If the goods are damaged or lost during shipment to our customers, we are liable. If this occurs, it is your responsibility as a customer to notify us immediately. If the goods are damaged or lost when returned to us, it is the customer that is liable.

EXCHANGES & RETURNS

Your opinions are highly valued, therefore we ask that you contact us with any questions or concerns. As our customer, we want to ensure that you are always satisfied. Unfortunately, sometimes a customer will regret a purchase for different reasons. Below, we have gathered all the information you need to know on how to proceed with a possible withdrawal of your purchase, exchange of the product or how to make a complaint about your purchase.

Please note that the information below is intended for costumers in Sweden.

That you’ll be satisfied as a customer is something extremely important to us.

Therefore, we offer 30 days return policy to all purchases, which is in accordance with the statutory cancellation period. This means that within 30 days after we have sent the goods to you, you must notify us of any remorse. This must be done in writing, by mail or by e-mail to hello@smartinthedark.com Do not forget to provide your order number! The product should not be used, only tested because of hygienic reasons. If you return the product you should include the original packaging with all price tags, labels as well as the packaging your product was in.

From 2014-06-13, there is a law in Sweden which implies that you as a consumer does not have the right to receive the full amount of the returned product. If the product has been handled carelessly and therefore lost value, you as a consumer are liable. The decrease in value is assessed based on the product’s condition and on labelling/price tags and packaging returned. To be entitled to receive the full amount of the returned goods the product may only have been used in the same degree that would be accepted by a physical store. You should therefore make sure before you submit the product that it is in the same condition as a physical store would accept to receive it.

We reserve the right to deduct the purchase price if the product has been used for a long time or showing wear and/or if all labels and packaging are not included. You, the customer, is responsible for the product until it reaches us. So preferably send the product with a traceable business package. We do not pay for the postage for returned packages. You as the buyer are responsible for the return in case you regret your purchase.

Send the goods to:

Brilliant Products in Sweden AB
Xpect Coworking
Trollhättevägen 20
442 34 Kungälv
Sweden

REFUND

A refund will always be made promptly and no later than 30 days after we accepted your return/complaint in accordance with Swedish law. If products are returned, you are responsible for the cost of the return freight. 

Credit Card (Via PayPal)
If you paid with a PayPal account, the money is paid back to the account. Have you paid with VISA or MasterCard through PayPal the refund is made to the card you used at the payment for the order.