Exchanges and returns
Your opinions as a Smart in the dark customer are highly valued! Therefore, we ask you contact us should you have any questions or concerns. As our customer, we want to ensure that you are always satisfied. Unfortunately, you may regret your purchase for a variety of reasons, or simply just not want the item. We have therefore gathered all of the information you need to know regarding how to cancel a purchase, exchanging a product, or making a complaint about your purchase.
30 day right of return!
Your satisfaction as a Smart in the dark customer is extremely important to us. For this reason, we always offer you the right to return your order for 30 days, which means that within 30 days after we have dispatched your order to you, you must notify us if you regret your purchase. This must occur in writing, via post or via email to [email protected] Don’t forget your order number! For hygiene reasons, the item must not be used, but only tested. You must send it with the original packaging, i.e. all price tags, labels and packaging that your product was in.
Smart in the dark reserves the right to deduct from the purchase amount if the item has been tested for a longer period of time, or shows signs of wear and/or not all of the labels and packaging is included. You as a customer are responsible for the product until we receive it. Therefore, we recommend sending returns using a traceable shipping method. We do not pay for postage for returned packages. You as the customer are responsible for return shipping should you regret a purchase.
Items must be shipped to the following address:
Brilliant Products in Sweden AB
Bilgatan 20, 442 40 Kungälv
Refunds will always be given promptly, and no later than 14 days after we have approved your return/complaint in accordance with Swedish law. If you regret a purchase, you are responsible for any return shipping fees.