Treat the reflector like a pair of glasses. Do not store the reflector where it can become scratched, for example in the same pocket as a pair of keys. The durability of the reflector depends on how it is used. If you are careful, it can last for many years.

Smart in the dark® products are made from quality materials and are machine washable. Our cotton beanies and headbands can withstand machine washing at 40 degrees and we recommend using a delicate wash program, which is significantly gentler on the microspheres of the reflector. Use a laundry bag for less wear on the reflective surface and don’t use fabric softeners. For sports-, viscose- and wool products, we recommend hand washing or wool programs. (It says hand wash on the label because one of the products contains a buckle). Reflective accessories and bag reflectors can be cleaned with a damp cloth. The material in the reflector is made for workwear, meaning there are strict requirements on the reflectors to withstand washing with maintained reflectivity.

Remember to store the reflectors away from keys or other sharp objects that could scratch its surface. If you care for your reflectors properly, they can last a long time. 

If this happens there has been an error in the production and the reflector has not been warmed up properly. Contact us and we will replace you with a new one.

No, but there are various reflective materials. Smart in the dark® products are made of a high quality material and are machine washable with a maintained degree of reflectivity.

The reflector is constructed in such a way that when the light hits the reflector it reflects the light directly back to the source. The driver then receives the reflected light directly toward him and will have a great chance to see you in time in traffic.

With a reflector the driver can see you from more than 125 meters away compared to 25 meters in dark clothing and 60 meters in light colored clothes. 

Call us at +46 (0)31 31 32 180 or email us at hello@smartinthedark.com as soon as possible, to make it possible for us to change or cancel your order before it is sent.

Upon delivery, always verify that you have received the correct product and that it is in good condition. If you have received the wrong item or if it is damaged, contact us within 30 days of the delivery. Should you find something wrong after some time, please contact us by email or telephone.

You always have a 30-day right of return. Should you regret your buy, want to exchange products or simply return the item, just send it back to us with your information and order number and we will refund you. You only pay for the return postage.

Delivery is usually 1-2 days within Sweden. For international shipments please expect 3-5 days in Europe and 5-10 days to other countries.

Yes! At the checkout, you can choose a different shipping address and we will ship directly to your desired address.