Frequently Asked Questions

Materials and care

Smart in the darks reflective products are made from premium-quality 3M Scotchlite™ – one of the safest and most reliable reflective materials on the market. Treat your reflector the same way you would treat a pair of glasses; avoid storing it where it can get scratched, for example in a pocket with keys. The durability of the reflector depends on how it is used.

Smart in the dark® products are made from quality materials and are machine washable. Our cotton beanies and headbands can withstand machine washing at 40 degrees and we recommend using a delicate wash program, which is significantly gentler on the microspheres of the reflector. Use a laundry bag for less wear on the reflective surface and don’t use fabric softeners. For sports-, viscose- and wool products, we recommend hand washing or wool programs. (It says hand wash on the label because one of the products contains a buckle). Reflective accessories and bag reflectors can be cleaned with a damp cloth. The material in the reflector is made for workwear, meaning there are strict requirements on the reflectors to withstand washing with maintained reflectivity.

Remember to store the reflectors away from keys or other sharp objects that could scratch its surface. If you care for your reflectors properly, they can last a long time. 

If the reflective material comes off the fabric, there has been an error in the production and the reflector has not been properly heat-applied. Please contact us and we will replace it with a new one.

Smart in the dark® products are made from high-quality materials designed to last for several years. They are machine washable while maintaining their reflectivity. There are many reflective materials on the market — choose smart and invest in high-quality reflective products that last.

Smart in the dark®’s reflective products are made with 3M™ Scotchlite™ – one of the safest and best reflective materials on the market. Learn more about Safety here.

Hold a new reflector next to your old one and shine a flashlight at them from a few meters away in the dark. If the old reflector shines weakly or unevenly, it’s time to replace it. Smart in the dark® reflective products last for many years if stored properly and kept free from scratches, etc. They are made with the highest quality 3M™ Scotchlite™ material – one of the safest and best reflective materials on the market.

Safety and security

The reflector is constructed in such a way that when the light hits the reflector it reflects the light directly back to the source. The driver then receives the reflected light directly toward him and will have a great chance to see you in time in traffic.

With a reflector, you can be seen from up to 125 meters away (400 feet), compared to only 25 meters (80 feet) without one. Being visible in the dark is crucial for your safety, giving drivers enough time to notice you and stop.

Safety reflectors work by bouncing light back toward its source, such as car headlights, making the wearer clearly visible in the dark.

Reflectors are made from materials with microprisms or glass beads that efficiently reflect light back to its source. Smart in the dark® reflective products are made from durable reflective material combined with stylish designs inspired by Nordic culture and landscapes.

Reflective products are so effective because they return almost all incoming light to its source, making you visible to drivers long before they reach you. Use reflectors in the dark – they can save your life!

About 40% of all traffic accidents involving pedestrians occur in the dark in urban areas. In Sweden, one-third of the population rarely or never use reflectors in the dark, even though wearing a reflector greatly reduces the risk of being hit by a car.

In most countries, it’s not a legal requirement for pedestrians to wear reflective products, but it is strongly recommended. Reflectors increase visibility up to 125 meters (400 feet) – without one, you are only visible from about 25 meters away (80 feet).

Place reflectors on the moving parts of your body and all around – on your arms, legs, bags, jackets, and head – to make sure you’re visible from every direction.

The best reflector products are those made from the highest quality materials and built to last for many years. Smart in the dark® reflectors are made with 3M™ Scotchlite™ – one of the safest and best reflective materials on the market. Here you’ll find our smart and stylish reflective safety products for adults, children, and dogs.

Exchange and returns

Call us at +46 (0)31 31 32 180 or email us at hello@smartinthedark.com as soon as possible, to make it possible for us to change or cancel your order before it is sent.

Upon delivery, always verify that you have received the correct product and that it is in good condition. If you have received the wrong item or if it is damaged, contact us within 30 days of the delivery. Should you find something wrong after some time, please contact us by email or telephone.

You always have a 30-day right of return. Should you regret your buy, want to exchange products or simply return the item, just send it back to us with your information and order number and we will refund you. You only pay for the return postage. View our full terms and conditions here.

Delivery is usually 1-2 days within Sweden. For international shipments please expect 3-5 days in Europe and 5-10 days to other countries.

Yes! At the checkout, you can choose a different shipping address and we will ship directly to your desired address.