FREQUENTLY ASKED QUESTIONS

REFLECTOR

What is the sustainability of a reflector

Treat the reflector like a pair of glasses. Do not store the reflector where it can become scratched for example, in the pocket together with a pair of keys. The durability of the reflection depends on how it is used. If you are careful, it can last for many years.

Is the reflector washable?

Smart in the dark® reflectors are machine washable at 40 degrees and should be washed as colored laundry, which is much gentler on the microspheres of the reflex. Use a laundry bag for less wear on the reflective surface. (it says hand washing on the label because one of the products contain a belt buckle.)

Can the reflector loosen of the fabric?

Then there have been an error in the production and the reflector has not warmed up properly. Contact us and we will replace you with a new one.

Is a reflector a perishable product?

No it is not a general truth, but there are various reflective materials. The material used in the products from Smart in the dark® is of a high quality with a high degree of reflection and it is machine washable.

Safty and security

How can the driver see me when I wear a personal reflector?

The reflector is constructed in such a way that when the light hits the reflector then it reflects the light directly back to where it came from. The driver gets the reflected light toward him and has great chance to see you in time in traffic.

How far away are you visible when you are wearing a reflector?

With a reflector the driver can see you at about 125 meters distance compared to 30 meters in dark clothes and 60 meters in light colored clothes.

Change & Returns

How do I change or cancel my order?

Call us at 031-31 32 180 or email us at hello@smartinthedark.com as soon as possible, to make it possible for us to change or cancel your order before it is sent.

What do I do if I have received the wrong product or a faulty one?

You should at receipt verify that you have received the correct product and that it is accurate and error-free. If you have received the wrong item or if it is damaged, contact us within 14 days of the delivery. If you find something wrong later on, please contact us by email or telephone.

Can I return the product if I change my mind?

You always have 14 days purchase on approval, if you regret your buy or if you want to exchange or simply return the item it is only to send the goods back to us, we will return your payment. You only pay for the return postage.

How long delivery times do you have?

We keep a delivery time of 1-3 working days on the products we have in stock. If the products are out of stock, we will notify you immediately.

Can you deliver to another address?

Yes! When you checkout, you can choose a different shipping address. You can choose a delivery address so we post directly to your desired address.